Get help
Find the right help
Online Wise publishes guidance. We do not monitor reports or respond to messages, so please contact the organisations below directly — they are the ones who can act.
If someone is in immediate danger
Call 999 if there is an immediate risk to life, or if a crime is happening now. For non-emergency police matters, call 101. If a child is at risk of harm, contact your local authority children's services.
What has happened?
Someone is threatening me online
Threats to share images or information are a form of blackmail. Do not pay or send anything, stop responding, and keep the evidence.
An intimate image has been shared
There are dedicated reporting services that can help get an image removed, even if it was originally sent willingly.
I'm worried about a child
If you are concerned about a child's safety, there are organisations that take referrals and can act on them.
Someone is being bullied
Bullying online is bullying. There are routes to report it, on the platform and outside it.
I think someone is being groomed
Grooming can be reported directly to the police-led child protection command, even if you are not certain.
An account has been hacked
Secure the account first, then report it to the platform and warn the people who might be contacted.
Organisations that can help
These services are run by other organisations. Online Wise does not provide them and is not responsible for them.
Childline
Free, confidential support for anyone under 18 in the UK, any time, day or night.
Visit websitePhone 0800 1111
CEOP — Child Exploitation and Online Protection Command
The National Crime Agency's online safety team. Report concerns about child sexual exploitation and online abuse.
Report Remove
Request removal of an intimate image of a child from the internet. Free and self-service.
Internet Watch Foundation
Reporting site for child sexual abuse images. Reports are assessed by the IWF's own team.
NSPCC — Talk PANTS
The PANTS framework: Private parts are Private, Always say no, Tell someone you trust, Space is not an invitation, Shout if anything feels wrong.
YoungMinds
UK charity supporting young people's mental health, with specific guidance for parents of children aged 4–24.
UK Safer Internet Centre
Research, reviews and practical resources for families, schools and the public.
Action Fraud
Report fraud and scams in England and Wales, including online scams targeting children.